Return & Refund Policy
Effective Date: [01-01-2026]
At Universe Surgical Equipment Co, we aim to provide high-quality medical equipment. Please read our return policy carefully.
1. Return Eligibility
Returns are accepted only if:
- Product is damaged, defective, or incorrect
- Return request is made within 3–5 days of delivery
2. Non-Returnable Items
- Used products
- Customized or special-order items
- Products damaged due to misuse
3. Return Process
To initiate a return:
- Contact us via phone or email
- Provide order details and product images
4. Refund Process
- Refunds will be processed after product inspection
- Refund will be issued via original payment method (if applicable)
- Processing time: 7–10 business days
5. Replacement
We may offer replacement instead of refund, depending on product availability.
6. Shipping Charges
- Return shipping charges may apply
- In case of damaged/incorrect product, we will bear the cost
7. Contact Us
Universe Surgical Equipment Co
No. 86, Old No. 21, Nyniappa Naicken St,
Near Kandaswamy Temple, Rattan Bazaar,
Park Town, Chennai, Tamil Nadu – 600003
📞 +91 98407 45230 / +91 98848 74313
📧 inquiry.uniprochennai@gmail.com